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Laboratory Regulations

The Division of Laboratory Quality Certification (DLQC) is responsible for guiding the development of regulations for clinical laboratories, environmental laboratories, blood banks, tissue banks, blood and breath alcohol testing for vehicle and traffic enforcement, clinical laboratory anti-fraud and abuse activities, and facilities that utilize living animals. DLQC works closely with the Department of Health’s Division of Legal Affairs to recommend and implement enforcement actions.

Laboratory Investigations Unit

The Laboratory Investigative Unit reviews allegations which might result in administrative, civil or criminal prosecution. The unit makes appropriate referrals to other agencies, directs the conduct of inspections and preparation of referrals to the Health Department's Division of Legal Affairs, and determines the appropriate priority of all active cases and assigns resources.

How to Report a Complaint

A complaint is any concern that you have about a laboratory’s operation and may include: quality of testing, mishandled or unlabeled specimens, unethical practices, record falsification, and proficiency testing failure, confidentiality of patient information and laboratory personnel qualifications or responsibility issues.

Anyone can report a complaint. Your complaint is important and will be investigated and documented. If you have provided contact information, you will receive a written acknowledgement that the complaint is being investigated.

Complaints can be submitted to the Laboratory Investigations Unit by phone (800) 682-6056, fax (518) 485-2755 or email

Please provide as much of the following information as possible when reporting a complaint:

Laboratory/Facility Name & Address

Description of Concerns

Date & Time of Incident

Estimate of Frequency and Pervasiveness of Issue

Submit your complaint to our email address or mailing address:

NYS DOH Wadsworth Center
Laboratory Investigations Unit
P.O. Box 509
Albany NY 12201-0509

You may choose not to provide your name and/or contact information. However, the investigating entity will not be able to contact you to gather any further necessary information or to inform you of the outcome of the investigation.

Please be assured the privacy and anonymity of your complaint will be maintained.