The Laboratory Investigations Unit reviews allegations which might result in administrative, civil or criminal prosecution.
The unit makes appropriate referrals to other agencies, directs the conduct of inspections and preparation of referrals to the Health Department's Division of Legal Affairs, and determines the appropriate priority of all active cases and assigns resources.
The Division of Laboratory Quality Certification works closely with the Department of Health’s Division of Legal Affairs to recommend and implement enforcement actions.
How to Report a Complaint
A complaint is any concern that you have about a laboratory’s operation and may include: quality of testing, mishandled or unlabeled specimens, unethical practices, record falsification, and proficiency testing failure, confidentiality of patient information and laboratory personnel qualifications or responsibility issues.
Anyone can report a complaint. Your complaint is important and will be investigated and documented. If you have provided contact information, you will receive a written acknowledgement that the complaint is being investigated.
Please provide as much of the following information as possible when reporting a complaint, including:
- Laboratory/Facility Name & Address
- Description of Concerns
- Date & Time of Incident
- Estimate of Frequency and Pervasiveness of Issue
You may choose not to provide your name and/or contact information. However, the investigating entity will not be able to contact you to gather any further necessary information or to inform you of the outcome of the investigation. Please be assured the privacy and anonymity of your complaint will be maintained.