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Frequently Asked Questions

Frequently Asked Questions

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Diagnostic Immunology

Can any submitter send specimens to the laboratory for serological testing?
  • No, a submitter must contact the laboratory for consultation and approval before submitting a specimen for testing.

Is there a fee for testing?
  • No, all costs related to processing and testing a specimen are covered by the New York State Department of Health (NYSDOH).

Can anyone call the laboratory and get test results?
  • If the caller is the patient’s physician and the submitter, the results can be given verbally to the physician once the patient’s identity is confirmed. 
  • If the caller is the patient’s physician, but not the submitter, then the physician must contact the submitter to get the results. 
  • If the caller is the patient, he will be advised to contact his physician for results or
    • Direct patient access for results is available by contacting 518-474-4177.

Can results be faxed to the submitter?
  • No test results will be faxed to the submitter. Results will be sent via mail or electronically.

Does NYSDOH pay for the shipping to send specimens for testing?
  • No, the submitter is responsible for all shipping charges.

Does NYSDOH provide shipping material to send specimens for testing?
  • NYSDOH does provide shipping boxes for approved primary specimen testing.
  • NYSDOH does not provide shipping boxes for specimens that are sent to the laboratory for confirmation testing.

Can any submitter send specimens directly to CDC for testing?
  • No, the submitter must contact the laboratory to determine if the test is available at CDC.  If so, the laboratory will provide instructions on how to send the specimen to the NYSDOH.  A specimen should never be sent to the CDC directly.